If you had received the wrong sized ring in your correctly labeled product, we can definitely offer a replacement ring to amend for this manufacturing oversight! We simply ask that the purchaser and/or recipient submits the following requested information to email@example.com for further review:
- The order ID number and product scent/size in reference
- A photo of the ring received, showing the size tag
- A photo of the product vessel with the size label (located on the bottom of the vessel/outer box)
Once we've received the necessary details, we'll be more than happy to escalate this to our Claims Department for further review/processing!