We’re sorry to hear about a manufacturing oversight! In order to receive a replacement, please e-mail us with the following requested information in order for our Customer Experience Team to review and file a claims case on your behalf:
- Your order ID number
- A photo of the product
(Candles: image of the candle fully burned from the Front/Top, as the ring may be buried deep within the wax/Other products: If it is not a candle, please send us images of the Top, Bottom, and Front of the Product)
Disclaimer: Please note that Essentials products will be ringless.
All of the above must be submitted to firstname.lastname@example.org